At Fittutor, we aim to provide a seamless and transparent subscription experience for our users. This Renewal Policy outlines how subscription renewals work for our service.
1. Subscription Renewal Process
a. Monthly Subscription: If you have a monthly subscription plan with Fittutor, your subscription will automatically renew each month on the anniversary date of your initial purchase. We will continue to bill the payment method you provided unless you cancel your subscription.
b. Quarterly and Annual Subscriptions: For users with quarterly and annual subscription plans, your subscription will automatically renew on the anniversary date of your initial purchase. We will continue to bill the payment method you provided unless you cancel your subscription.
2. Notification of Renewal
Fittutor will send you a renewal reminder via email before the renewal date of your subscription. This notification will include details of the upcoming renewal, the subscription duration, and the renewal price.
3. Cancelling Automatic Renewal
You have the option to cancel the automatic renewal of your subscription at any time before the renewal date. To cancel, please follow the instructions provided in the renewal reminder email or visit your account settings within the Fittutor app.
4. Refunds for Renewals
a. Monthly Subscription: For monthly subscription renewals, we do not offer refunds once the renewal payment has been processed. You may, however, cancel the automatic renewal for the following month.
b. Quarterly and Annual Subscriptions: For quarterly and annual subscription renewals, we do not offer refunds for renewal payments. You can prevent future renewals by cancelling your subscription before the renewal date.
5. Changes to Subscription Plans
You have the flexibility to change your subscription plan at any time. If you wish to switch to a different plan, please visit your account settings within the Fittutor app.
6. Contact Us
If you have any questions or concerns about our Renewal Policy or need assistance with subscription management, please contact us at [email protected]